Hiring the Right Facility Services Management Team

By Cappstone Inc. |
Hiring the Right Facility Services

When it comes to hiring the right facility services management team, it’s important to take a moment to reflect on any biases or stereotypes you may usually lean on in regards to the service at hand. This is because many people may not give the necessary amount of respect to professional facility service providers and management teams. They’re incredibly important, but are unfortunately sometimes viewed as janitors, being that facility maintenance is often synonymous with the word “janitorial”.

We’ll get to why partnering with the right facility services management team is so important, but what’s worth noting is that this makes the process of hiring just as crucial. We’ll be so bold as to say it’s just as important as the process of hiring any other sort of personnel for any of your business’s needs. Most times, the services provided do come down to simple janitorial tasks, but on a broader scale, you need an exceptional management team for your investment in facility maintenance to be effective. Right – here’s what you need to know about hiring the right facility services management team:

Reviews & Referrals

This part is obvious. In your due diligence, don’t skip researching the reviews and institutional standings of every team in consideration, and definitely don’t ignore referrals.


A great way to get a feel for whether or not a facility services management team candidate is right for you can be done behind the scenes. As a part of your due diligence, make sure to request and review all of the licenses, permits, and insurance policies of each candidate. Checking to see that a potential management team is in full compliance with federal, state, and municipal requirements may help weed out the wrong teams. Reviewing insurance policies may also shed light on whether or not a management team takes their business seriously.

The Bridge Between Your Needs & Their Capabilities

No one management team will line up their management capabilities perfectly with your service needs. That sort of equilibrium doesn’t exist. However, a useful tip in the hiring process is to look for management teams that don’t shy from seeking to adapt their capabilities to your needs when short!

Making Sure Your Decision Is Cost-Effective

The cost of contracting a facility services management team is at the core of hiring decisions like it is when hiring any other professional services provider. While in most cases, your overall cost will be in proportion to the quantitative (financial) value the management team succeeds in bringing through their work, it’s safe to assume that the quality of services increases the more expensive the management team is. Shopping around to compare the costs of various management teams based on the scope and quality of services offered is a good idea. If you’re in over your head, however, and for whatever reasons your facility is in dire need of the best in the business, don’t be afraid to invest outside of your budget!

If you're a current client needing support, please email support@cappstone.com