VisionFM’s web work request form has been expanded into a complete facilities department website. The new website allows managers to present information about their department’s services, including the posting of service notices and instructions. Each notice includes a start and end date, so that the website only shows information relevant for the current date.

In addition to work requests, users can now submit move requests and project requests online. Each request features customizable option fields and templates, allowing managers to customize the fields in the service request form.

The Survey form has also been added to the website and features customizable templates, providing a wide range of possibilities for input from staff, including evaluation surveys, post-service surveys and incident reports.

On-demand work orders can start as a phone call to a call center operator or with the user submitting a request through the facilities department website. The system records the requestor’s information, location, request issue and description of the problem. The maintenance leader or key staff can quickly review all requests and create multiple work orders for internal and external staff. Work orders track authorization, labor, parts, time/date and space or assets involved. This information can be later used to bill departments for work, calculate operating costs, manage timesheets and track performance of the department in responding to work requests.